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Microsoft Service Packages

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  Basic Advanced Premier
Standard Features      
Delivery Method Remote Remote Remote and On-Site
Support Hours 8hrs/month 20hrs/month 30hrs/month
Support Window 10:00 – 18:00   Monday to Friday 10:00 – 18:00   Monday to Friday 24/7
Technologies / Platforms      
Azure Cloud Platform
Microsoft Entra
Office 365
Microsoft 365
Microsoft Defender
Enterprise Mobility + Security
Windows Server Infrastrucutre
lnfrastructure Security
Network Infrastructure
Storage & Compute
SQL Server
Dynamics 365
Power BI Platform
Support Case Severity / Initial Response Times      
Critical Case Severity 8 hours 4 hours 4 hours
Standard Case Severity 1 hour 1 hour 30 minutes
Support Training
Solution Assessment
Support Team      
Support Engineer Pooled Pooled Designated
Solution Architect Not Available Not Available Available
Account Manager Available Available Available
Support Portal Available Available Available
Disaster Recovery      
Planning / Execution On-Demand On-Demand On-Demand
Migration Services      
Planning / Execution On-Demand On-Demand On-Demand

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